Frequently Asked Questions

HOW DOES TRUSU WORK?

Order anything from the United States and every month we consolidate and bring it right to Hong Kong. All costs included!

Use the Add Products Form to send us details about what products you want. There is no limit to the number of products you can add. Within an hour, you will receive an email with links to all the products you added and their prices.

WHAT DOES THE PRICE LISTED INCLUDE?

Everything! The price listed on each product includes the total cost of both the product, taxes, and all shipping and handling to Hong Kong.

WHEN DO I GET MY PRODUCTS?

We ship every week. Typically a product takes up to 10 days to receive.

CAN I BUY AMERICAN PRODUCTS THAT ARE NOT ON THE SITE?

Of course! Just use our Add Products Form. Within 24 hours, your added products will be emailed to you and put on the site to purchase.

CAN YOU IMPORT ANY PRODUCT?

We can import almost any product from the USA (as long it is legal!)

WHICH CREDIT CARDS DO YOU ACCEPT?

All major credits cards from:

  • Hong Kong
  • United States
  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Japan
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

HOW ARE THE LISTED PRICES DETERMINED?

We take into account consolidation, taxes, air freight, customs, and many more factors. The weight, volume, and type of product can also change the total cost listed.

WHAT IS A VOLUMETRIC KILOGRAM?

In international shipping, you are charged on both the size and weight of your package. The exact formula is the dimensions of the product in centimeteres divided by 5000: (Length x Width x Height / 5000).

WHAT IS TRUSU?

We are expats in Hong Kong that missed buying products from home. We didn't want to settle for overpriced expat grocery stores, or expensive re-shipping companies. This is why we started Trusu.

Because we only import products that are added by our customers, we don't carry any inventory. Instead, we have customers share the price of bulk shipping, making it incredibly affordable to buy and ship products from abroad.

Our goal is to make global e-commerce seamless.

DO YOU SHIP DIRECTLY TO MY ADDRESS?

For a small fee at checkout, we can deliver to any address in Hong Kong. It is also always free to pick up at one of our Fedex locations in Admiralty or TST.

WHEN WILL MY PRODUCT ARRIVE?

Typical orders take about 10-14 days to arrive. It takes about a week once the product enters our warehouse.

100 Cyberport Road

Telegraph Bay, Hong Kong

Anything else?

Questions about your order?

Suggestions about how we can improve your experience? Just want to say hi? Whatever it is, we'd love to hear from you!

Feel free to find us on the chat in the bottom right corner or send us an email at [email protected]